Privacy Policy

1. Introduction

At Wand AI ("we", "our", or "the Company"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy will explain how we collect, use, and protect your information when you use our application and services. Please read this Privacy Policy carefully to understand our practices regarding your information.

2. Information We Collect

We collect several types of information from our users, including:

Personal Information: Name, email address, phone number, and payment details when you register, create an account, or purchase services.
Profile Information: Username, password, preferences, and feedback you provide.
Usage Data: Information about how you access and use our services, including date and time of access, features used or pages viewed, system failures, and other system activity.
Device Information: Information about your device, including device type, operating system, language settings, device identifiers, and IP address.
User-Generated Content: Any data, text, images, or other materials you upload or provide to our services.
AI-Generated Content: We collect information about AI output generated through our services, including queries provided to AI models.

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our services.
To process payments and send updates related to your account or purchases.
To send you technical notices, updates, security alerts, and support and administrative messages.
To respond to your inquiries, questions, and requests, and provide customer service.
To personalize your user experience by customizing the content and offers displayed to you.
To monitor usage of our services for research and analysis to improve our services.
To train and improve our AI models and develop new models.
To enforce our Terms of Service and other policies.
To protect the safety, integrity, rights, property of ourselves and others, including detecting, preventing, and addressing illegal, harmful, deceptive, or fraudulent activity.

4. How We Share Your Information

We may share your personal information in the following cases:

Service Providers: We may share information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, website hosting, customer service, and email delivery services.
AI Partners: We may share information with AI partners to improve our services and models.
Business Partners: We may share information with business partners to provide you with certain products and services.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal processes.
Protection of Rights: We may disclose information when we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service, or as otherwise required by law.
Business Transactions: In the event of a merger, acquisition, bankruptcy, dissolution, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you of any such change in ownership via prominent notice on our website.

5. Data Security

We take appropriate measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. While we use commercially reasonable efforts to protect your personal information, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We will retain your personal information only for as long as necessary for the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This means we will keep your personal information for the time necessary to provide you with our services, comply with legal requirements, resolve disputes, and enforce our agreements. When we no longer have an ongoing legitimate business need to process your personal information, we will delete it or take steps to anonymize it.

7. Your Rights

Depending on applicable laws, you may have the following rights with respect to your personal information:

Access: The right to request access to your personal information.
Rectification: The right to request that we correct or update your personal information if it is inaccurate or incomplete.
Erasure: The right to request that we delete your personal information in certain circumstances.
Restriction of Processing: The right to request that we restrict the way we process your personal information in certain circumstances.
Data Portability: The right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.
Objection: The right to object to our processing of your personal information in certain circumstances.
Consent: If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.

If you wish to exercise your rights, please contact us using the contact details provided at the end of this Privacy Policy. We may request specific information from you to help us verify your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

8. Cookies and Similar Technologies

We and our partners use technologies like cookies, web beacons, pixels, and local storage to collect information about your browser or device. We use these technologies to keep preferences, understand and improve your use of our application, and provide personalized content. You can visit your browser preferences and choose to reset your cookie preferences to decline certain tracking technologies, but if you do so, some features of the application may not function properly.

9. Third-Party Services

Our application may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices or the content of such sites. When you leave our application, we encourage you to read the privacy policy of every site you visit. Additionally, we use third-party services like Google Firebase for authentication and external AI services from providers. Your use of these services is also subject to the terms of service and privacy policies of those third parties.

10. Children

Our application and services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and notifying you accordingly. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have questions or concerns about our Privacy Policy, please contact us at:

Email: privacy@wandai.com
Address: 123 Innovation Street, Tel Aviv, Israel
Phone: +972-3-1234567

13. Last Updated

This Privacy Policy was last updated on March 26, 2024.