Refund Policy

1. Introduction

This Refund Policy ("Policy") applies to all purchases and subscriptions to Wand AI services ("Service") operated by [Your Company Name] ("Company", "we", "our"). By using our services and making a purchase, you agree to this Policy.

2. Trial Period

We offer a limited free trial period for some of our plans. The trial period allows you to experience our services before being charged. If you choose not to cancel your subscription before the end of the trial period, you will be charged for the subscription you selected at the end of the trial period.

3. Subscription Refund Policy

You can cancel your subscription at any time, however refunds will be processed according to the following policy:

• Within 14 days of initial purchase: If you cancel your subscription within 14 days of the initial purchase, and have not significantly used the services (such as creating more than 5 images or 2 videos), you will be eligible for a full refund.
• Monthly subscription cancellation: For monthly subscriptions, there are no partial refunds for a billing period that has already started. Cancellation will take effect at the end of the current billing period.
• Annual subscription cancellation: For annual subscriptions, if you cancel after the first 14 days and before the end of 30 days from purchase, you may receive a partial refund of 50% of the amount you paid. After 30 days, there are no refunds for annual subscriptions that have already been charged.
• Upgrades and downgrades: If you upgrade your subscription, you will be charged proportionally for the difference between the plans. If you downgrade your subscription, the change will take effect in the next billing period.

4. One-Time Purchase Refund Policy

For one-time purchases of credits or services, we offer a refund within 14 days of purchase, provided that the credits or services purchased have not been used. If the credits or services have been partially used, the refund will be proportional to the unused portion.

5. Special Circumstances

We recognize that there may be exceptional circumstances that warrant a refund beyond our standard policy. Requests for refunds in special circumstances will be considered on a case-by-case basis and at our sole discretion. We may require evidence or explanations to support your request.

6. Refund Request Process

To request a refund, you must contact our customer service through one of the following methods:

• Email: support@wandai.com
• Contact form on our website: Contact Us
• Phone: [Your Phone Number]

In your request, please include the following information:

• Full Name
• Email address associated with your account
• Invoice or transaction number
• Purchase date
• Reason for the refund request

7. Refund Processing Times

We will strive to process refund requests within 5 business days of receiving the complete request. Once approved, it may take an additional 5-10 business days for the refund to appear in your account, depending on your bank or credit card company's policies.

8. Consumer Protection Rights

This policy does not affect your rights under the Israeli Consumer Protection Law, 5741-1981, and its regulations. If any term in this policy contradicts the provisions of the law, the provisions of the law will prevail.

9. Policy Changes

We may update this refund policy from time to time. Changes to the policy will only apply to purchases made after the date of the change. The current refund policy will always be published on our website.

10. Contact Information

If you have questions or concerns about our refund policy, please contact us:

[Your Company Name]
Address: [Your Full Business Address], Israel
Email: support@wandai.com
Phone: [Your Phone Number]

Last Updated

This Refund Policy was last updated on: [Current Date].